Customer Support

If you’re in need of assistance with Palawan Express Pera Padala Services, they offer a variety of customer support channels to address your concerns. Reach out to their dedicated support team using the following contact information:

• Email: [email protected]
• Phone Numbers:
• (GLOBE) 0917-301-3868
• (SUN) 0932-850-8613
• (SMART) 0998-962-1869
• (LANDLINE) (048) 433-4110
• (GLOBE) 0917-838-6024
• (SMART) 0919-061-5654
• Social Media: PalawanPawnshop Facebook Page

Please note that contact numbers may be updated without prior notice. It is advisable to check this page or visit Palawan Express’s official website for the most up-to-date contact information.

Sending Money Through Palawan Express Pera Padala

Step 1: Find your nearest Palawan Pawnshop or PEPP branch – these are located nationwide.

Step 2: Once inside the branch, ask the security guard for a Send Money Form, or if available, pick one up from the counter.

Step 3: Fill out the form carefully. This will include your full name, as well as the full name of the recipient, your mobile numbers, your relationship to the receiver, and the reason for the transaction.

Step 4: Put your completed form, along with your valid identification card, on the provided tray at the counter. Hand this over to the concerned staff.

Step 5: Now, wait for your name to be called by the teller. Once called, it’s time to pay the amount you want to send, plus the relevant service fee.

Step 6: Before leaving the counter, thoroughly check the computer-generated Send Money Form that the teller will give you. Make sure all the information is accurate, and then sign it.

Step 7: Keep your copy of the Send Money Form, which includes the PEPP transaction code. This code is crucial for the receiver when collecting the money.

Both you and the recipient will receive text messages confirming that the transfer has been made. The recipient can then pick up the remittance from any Palawan Express branch across the country.

Receiving Money Through Palawan Express Pera Padala

Step 1: Head over to a nearby Palawan Pawnshop or PEPP branch.

Step 2: Once you’re in the premises, ask the security guard for a Receive Money Form, or collect one from the available station.

Step 3: With care and precision, fill out the Receive Money Form. Write your full name as the recipient, the sender’s full name, the PEPP transaction code, the sent amount, your relationship to the sender, and the reason for the transaction.

Step 4: Place your filled-out form and a valid ID on the tray provided at the counter. Hand this over to the teller.

Step 5: Patiently wait for your name to be called. Once it is, you will need to sign the computer-generated Receive Money Form before you can receive your money.

Step 6: When the teller hands you the payout, count your money carefully before leaving the premises.

Please note, remittances can be claimed within 30 days without any additional charges. If not claimed within this timeframe, be aware that a monthly charge of P30.00 or 1% of the principal amount (whichever is higher) will be levied from the 31st day up to 365 days after the transaction.

What are Valid ID’s Accepted?

Palawan Express Pera Padala requires proof of identification for claiming money. Here is a list of valid IDs accepted:

1. Passport
2. Driver’s License
3. Company ID
4. Postal ID
5. Voter’s ID
6. OFW ID
7. Bureau of Internal Revenue (BIR) ID
8. Department of Social Welfare and Development (DSWD) ID
9. Government Service Insurance System (GSIS) ID
10. Social Security System (SSS) ID
11. Unified Multi-Purpose ID (UMID)
12. Senior Citizen ID
13. PhilHealth ID
14. School ID (duly signed)
15. Seaman’s Book
16. Philippine National Police (PNP) Clearance
17. National Bureau of Investigation (NBI) Clearance
18. National Council for the Welfare of Disabled Persons ID
19. Alien Certificate of Registration

Please ensure that you bring one of these valid IDs when claiming money through Palawan Express Pera Padala.

Palawan Express Operating Hours

Palawan Express Pera Padala branches operate seven days a week. Here are the usual business hours:

• Standard Operating Hours: 8:00 AM to 5:30 PM everyday, including Saturdays and Sundays.
• Extended Operating Hours: Some branches and outlets may open as early as 7:30 AM and close as late as 7:00 PM. These extended hours are generally for branches that serve a higher volume of customers.

Please note, specific branch hours may vary depending on location, so it is always a good idea to check with your local branch for the most accurate information.

Frequently Asked Questions (FAQ)

Q1: What are the rates for sending money through Palawan Express Pera Padala?

A1: The rates for sending money vary based on the amount you wish to send. For the most updated rates and fees, please visit the official Palawan Express website or any of their branches.

Q2: Do the rates differ based on where I am sending money?

A2: No. Regardless of where you’re sending money in the Philippines, the rates are determined by the amount sent.

Q3: Are the rates the same on weekends and holidays?

A3: Yes. Palawan Express Pera Padala rates remain the same all week. They do not change on weekends or holidays.

Q4: Are there additional fees for sending money?

A4: The fees you see at the Palawan Express Pera Padala branch are inclusive. There are no hidden or additional charges unless money is left unclaimed beyond 30 days.

Q5: Can I get a discount on rates if I frequently use Palawan Express Pera Padala services?

A5: At present, there is no publicly announced customer loyalty program or discount scheme for frequent users. The rates apply as standard to all customers, regardless of frequency of use.

Q6: Are the rates higher for international transactions?

A6: Palawan Express Pera Padala currently operates only within the Philippines. For international transfers, partner remittance services are employed. The rates for these transactions may differ. It is best to check with the relevant international remittance service provider for precise information.

Conclusion

Palawan Express Pera Padala is a prestigious remittance service in the Philippines, providing reliable and secure transactions nationwide. A comprehensive understanding of their rate structure and favorable operating hours makes it a preferred choice for many Filipinos, be it for local or international money transfers.

Remember, while the service’s rates and fees are clearly communicated without any hidden charges, they may vary depending on the amount being sent. The rates remain constant throughout the week, including on weekends and holidays, offering users cost predictability.

It’s also important to note that Palawan Express does not offer any discounts for frequent users at this time, and the fees for unclaimed money apply after a 30-day period.

Though Palawan Express Pera Padala only operates within the Philippines, it partners with remittance services for international transactions. For such transfers, it’s advisable to check the rates with the specific remittance service provider.

Always consider changes in rates and regulations that might occur year-on-year. The mentioned rates correspond to the 2024 service year, and although Palawan Express Pera Padala Services strives to offer a stable pricing model, rates are subject to change.

In conclusion, the blend of reasonable rates, high accessibility, and favorable operating hours makes Palawan Express Pera Padala a go-to remittance service for many individuals in the Philippines and beyond.